Based on Marco Bizzari’s statements, after Alessandro Michele was appointed creative director of Gucci, both Frida Giannini’s and Alessandro Michele’s collections were in stores, simply for financial reasons. With two completely different aesthetic approaches, how was that stage of transition for Gucci?
The process felt much more organic in a way than it sounds. At the beggining, the store was displaying most of Giannini’s creations as Alessandro had just started designing for Gucci, therefore even if people wanted to buy his designs, there wasn’t stock for these items. The two collections were visually merchandised completely different, so it was evident which one was which. Also, the customers didn’t seem to mind the contrast of this old and new era of Gucci. Considering Alessandro Michele’s maximalist approach, slowly but efficiently the store started to be dominated by his creations. Even in those early days, Michelle’s re-interpretations of classic Gucci pieces, such as the Dionysus bag or the Princetown slipper were booming. By the summer of 2016, the store was redesigned by Alessandro himself, and people have been queueing everyday ever since in order to obtain a Gucci piece designed by him.
Is it true that Marco Bizzari, himself, went to stores and explained the new mentality of Gucci under Michelle’s creative direction?
We were one of the first stores for Mr. Bizzari to visit and give us a talk about the new image of Gucci. I remember Mr. Bizzari looked beyond excited for Gucci’s new era, however no-one could predict the impact Michele’s designs would have on Gucci from a sales perspective as well as making Gucci the most relevant brand of the moment. People working for years and years for Gucci actually left, as they didn’t believe in Mr. Bizzari’s choice of hiring a nobody as the creative director of the brand. Looking back now, I am sure they all regret it. However, Michelle’s approach is so particular that if you are not fond of it, it’s hard to engage and sell it to the costumer.
Saying that, what do you think about Alessandro Michele’s design approach?
What’s brilliant in his collections is that there is so much information. In the past, luxury brands identified with limited pieces, minimalistic merchandising etc. However, as the pace of our times dictates more and faster, Michelle was able to give that to the Gucci customer, through his maximalism approach and sense of continuity in his collections. If you ask me to distinguish items from different collections, I probably won’t be able to. I am one of those people finding Michele’s designs border-line repetitive. However, it seems that this sense of longevity appeals to the Gucci customer. Also, the collaborations with numerous artists, the customisation of clothes…all these innovative moves for a luxury brand that Gucci has made under Michelle’s direction has proven to be exactly what people in fashion crave right now; individuality and exclusivity.
Who is the Gucci customer then?
I don’t think this question applies with the the current boom of Gucci or Michelle’s approach. The Gucci customer is anyone that falls in love with an item and wants to buy it. Simple as that. Of course there are customers who are just caught in the hype of the moment, not really understanding or feeling Michele’s Gucci world, but from my experience they do end up coming back to the store for more. If you want a more sales driven response, Asian and Middle East customers are the biggest part of sales.
What is the most obscure request a customer has given you?
The most obscure request, which I get all the time, is when customers show me Instagram posts of digital influencers and celebrities, demanding collection’s pieces which are not offered in-stores. I can’t tell you how many times they have made me call my manager, just so he can tell them the same exact thing.
Do they buy anything or do they leave empty-handed usually in such scenarios?
I mean they usually tend to buy at least some sort of leather good, if not a princetown slipper. Regardless, they come prepared to spend a lot of money for runway pieces, therefore the leather goods feels like a souvenir for them, I guess!